CitiCall: Service Request and Work Order Management
Streamline service delivery with end-to-end management of citizen requests and field operations.
Overview
CitiCall provides comprehensive customer relationship management with end-to-end incident and task management capabilities. It optimizes service delivery by tracking requests from initial submission through to resolution, with robust workflow management and field staff coordination.
Key Applications
- Rapid leak response system
- Borehole maintenance coordination
- Centralized incident management
- Automated workflow management
- SLA tracking and monitoring
Why CitiCall?
- Proven ROI within 4 months
- Significant overtime cost reduction
- Improved team coordination
- Enhanced customer communication
- Seamless integration with municipal systems
Key Features
CitiCall optimizes service delivery with intelligent workflows, team coordination, and comprehensive tracking.
Workflow Management
Automated processes based on priority, location, and required skills for optimized service delivery.
Team Coordination
Improved coordination between field teams, contact center staff, and management through real-time updates.
SLA Tracking
Monitor response times to ensure timely resolution with comprehensive SLA monitoring and escalation.
Success Story
See how CitiCall transformed operations at Ugu District Municipality with measurable results.
Ugu District Municipality
CitiCall implementation at Ugu District Municipality delivered transformative results in service delivery efficiency and cost reduction.
R1.8 Million Monthly Savings
Significant reduction in overtime costs
4-Month ROI
Return on investment achieved in less than 4 months
134 Hours Monthly Time Savings
For contact center staff through efficiency improvements
1 Minute Reduction
In average call handling time
Seamless Integration
CitiCall integrates with existing municipal systems to provide a unified operational view.
Billing Systems
Integrate with existing municipal billing systems
GIS Systems
Location-based service management and visualization
SCADA Systems
Connect with monitoring and control systems
Ready to Optimize Your Service Delivery?
Discover how CitiCall can transform your municipal service delivery with faster response times and reduced costs. Contact us today to schedule a demo.