CitiCall: Service Request and Work Order Management

Streamline service delivery with end-to-end management of citizen requests and field operations.

CitiCall Platform

Overview

CitiCall provides comprehensive customer relationship management with end-to-end incident and task management capabilities. It optimizes service delivery by tracking requests from initial submission through to resolution, with robust workflow management and field staff coordination.

Key Applications

  • Rapid leak response system
  • Borehole maintenance coordination
  • Centralized incident management
  • Automated workflow management
  • SLA tracking and monitoring

Why CitiCall?

  • Proven ROI within 4 months
  • Significant overtime cost reduction
  • Improved team coordination
  • Enhanced customer communication
  • Seamless integration with municipal systems

Key Features

CitiCall optimizes service delivery with intelligent workflows, team coordination, and comprehensive tracking.

Workflow Management

Workflow Management

Automated processes based on priority, location, and required skills for optimized service delivery.

Team Coordination

Team Coordination

Improved coordination between field teams, contact center staff, and management through real-time updates.

SLA Tracking

SLA Tracking

Monitor response times to ensure timely resolution with comprehensive SLA monitoring and escalation.

Success Story

See how CitiCall transformed operations at Ugu District Municipality with measurable results.

Ugu District Municipality

CitiCall implementation at Ugu District Municipality delivered transformative results in service delivery efficiency and cost reduction.

R1.8 Million Monthly Savings

Significant reduction in overtime costs

4-Month ROI

Return on investment achieved in less than 4 months

134 Hours Monthly Time Savings

For contact center staff through efficiency improvements

1 Minute Reduction

In average call handling time

Ugu District Municipality

Seamless Integration

CitiCall integrates with existing municipal systems to provide a unified operational view.

Billing Systems

Integrate with existing municipal billing systems

GIS Systems

Location-based service management and visualization

SCADA Systems

Connect with monitoring and control systems

Ready to Optimize Your Service Delivery?

Discover how CitiCall can transform your municipal service delivery with faster response times and reduced costs. Contact us today to schedule a demo.