CitiComms: Communication and Citizen Engagement

Enhance communication between municipalities and citizens through mobile apps and notification systems.

CitiComms Platform

Overview

CitiComms improves citizen-municipality communication through mobile applications and notification systems. It includes both citizen-facing and staff-facing mobile apps that facilitate service requests, updates, and field operations.

Key Applications

  • Unified communication platform
  • CitiZen mobile app for residents
  • CitiStaff mobile app for field staff
  • Multichannel communication support
  • Feedback mechanisms for service improvement

Why CitiComms?

  • Improved citizen satisfaction through transparent communication
  • Reduced call center volume through self-service options
  • Enhanced field staff productivity with mobile tools
  • Real-time status updates on service requests
  • Better citizen engagement in municipal services

Mobile Applications

CitiComms includes two specialized mobile applications designed to serve both citizens and municipal staff.

CitiZen Mobile App

CitiZen Mobile App

For residents to engage with municipal services

Key Features

  • Report issues with location and photos
  • Track resolution progress in real-time
  • View meter readings and usage history
  • Access account balances and payment history
  • Make secure payments for municipal services
CitiStaff Mobile App

CitiStaff Mobile App

For field staff and municipal employees

Key Features

  • Receive job assignments and updates
  • Update task status and completion details
  • Access asset and equipment information
  • Capture photos and documentation on-site
  • Communicate with control center and team members

Multichannel Communication

Reach citizens through their preferred communication channels with our integrated platform.

SMS

Automated SMS notifications for service updates and alerts

Email

Detailed communications with bills and service reports

WhatsApp

Interactive messaging for service requests and support

Social Media

Public announcements and community engagement

Transform Your Citizen Engagement

Discover how CitiComms can revolutionize communication between your municipality and its citizens. Contact us today to schedule a demo.