CitiComms: Communication and Citizen Engagement
Enhance communication between municipalities and citizens through mobile apps and notification systems.
Overview
CitiComms improves citizen-municipality communication through mobile applications and notification systems. It includes both citizen-facing and staff-facing mobile apps that facilitate service requests, updates, and field operations.
Key Applications
- Unified communication platform
- CitiZen mobile app for residents
- CitiStaff mobile app for field staff
- Multichannel communication support
- Feedback mechanisms for service improvement
Why CitiComms?
- Improved citizen satisfaction through transparent communication
- Reduced call center volume through self-service options
- Enhanced field staff productivity with mobile tools
- Real-time status updates on service requests
- Better citizen engagement in municipal services
Mobile Applications
CitiComms includes two specialized mobile applications designed to serve both citizens and municipal staff.
CitiZen Mobile App
For residents to engage with municipal services
Key Features
- Report issues with location and photos
- Track resolution progress in real-time
- View meter readings and usage history
- Access account balances and payment history
- Make secure payments for municipal services
CitiStaff Mobile App
For field staff and municipal employees
Key Features
- Receive job assignments and updates
- Update task status and completion details
- Access asset and equipment information
- Capture photos and documentation on-site
- Communicate with control center and team members
Multichannel Communication
Reach citizens through their preferred communication channels with our integrated platform.
SMS
Automated SMS notifications for service updates and alerts
Detailed communications with bills and service reports
Interactive messaging for service requests and support
Social Media
Public announcements and community engagement
Transform Your Citizen Engagement
Discover how CitiComms can revolutionize communication between your municipality and its citizens. Contact us today to schedule a demo.