CitiConnect: Integration and Connectivity

Connect and integrate disparate municipal systems for unified operations and data sharing.

CitiConnect Platform

Overview

CitiConnect serves as the integration hub for municipal systems, enabling seamless data flow between different applications and platforms. It provides a contact center solution with multimedia support and social media integration.

Key Applications

  • Integration with existing municipal systems
  • API management for third-party connections
  • Multimedia support (voice, SMS, email, fax)
  • Social media integration
  • Real-time data synchronization

Why CitiConnect?

  • Elimination of data silos and duplication
  • Improved data accuracy across systems
  • Enhanced reporting capabilities with unified data
  • Reduced manual data entry and transfer
  • Future-proofing through standards-based integration

Integration Framework

CitiConnect provides a robust integration framework that connects disparate municipal systems.

CitiConnect Integration Architecture
Integration Architecture

API Management

Comprehensive API management for third-party connections with secure authentication and monitoring capabilities.

Data Transformation

Convert data between different formats and structures to ensure seamless communication between systems.

Workflow Automation

Automate business processes across multiple systems with rule-based workflows and triggers.

Pre-Built Connectors

CitiConnect includes ready-to-use connectors for common municipal systems, reducing integration time and effort.

Billing Systems

Billing Systems

GIS Systems

GIS Systems

ERP Solutions

ERP Solutions

SCADA Systems

SCADA Systems

Technical Specifications

CitiConnect is built on industry standards to ensure compatibility and future-proofing.

API Standards

  • REST API Support:Industry-standard RESTful APIs
  • SOAP Support:Legacy system compatibility
  • WebSockets:Real-time data exchange
  • OpenAPI:API documentation standard

Security Features

  • OAuth 2.0:Secure authorization framework
  • API Key Management:Secure access control
  • Data Encryption:TLS/SSL for data in transit
  • Audit Logs:Comprehensive activity tracking

Break Down Your Data Silos

Discover how CitiConnect can unify your municipal systems for improved data sharing and operational efficiency. Contact us today to schedule a demo.